Privacy Policy


Onward Exchange LLC onwardx.org
Effective Date: March 31, 2026 | Last Updated: March 31, 2026


This Privacy Policy describes how Onward Exchange LLC ("Onward Exchange," "we," "us," or "our") collects, uses, and protects the personal information of visitors and members who access our website at onwardx.org, use our community platform, or otherwise engage with our services. By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We collect information you provide directly to us and information collected automatically when you use our website and services.

Information you provide directly: This includes your name, email address, phone number, city and state, professional information such as your real estate market and brokerage, nonprofit affiliations, and any other information you voluntarily submit through our contact forms, waitlist forms, or membership application.

Automatically collected information: When you visit onwardx.org, we may collect your IP address, browser type, operating system, referring URLs, pages viewed, and the date and time of your visit through standard web analytics tools.

SMS and communication data: If you opt in to receive text messages from us, we collect your mobile phone number and maintain a record of your consent to receive SMS communications.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries and provide customer support

  • To schedule and confirm alignment calls and community events

  • To send appointment confirmations, reminders, and responses to service inquiries via email and SMS

  • To process membership applications and manage your community account

  • To send community updates, announcements, and information about Onward Exchange membership

  • To improve our website, services, and communications based on usage patterns

  • To comply with applicable legal obligations

Message frequency: Message frequency varies depending on your level of engagement with our services and the stage of your membership journey. You may receive appointment reminders, follow-up messages, and community information at different intervals.

3. SMS / Text Message Communications

By submitting your phone number through any form on onwardx.org or verbally agreeing to receive text messages from Onward Exchange, you consent to receive SMS communications from us. These messages may include appointment confirmations, appointment reminders, responses to service inquiries, and information about your membership or prospective membership with Onward Exchange.

Opt-in: You may opt in to SMS communications by checking the consent checkbox on our website forms or by verbally agreeing during a direct conversation with a member of our team.

Opt-out: You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a single confirmation message, and no further SMS communications will be sent.

Help: Reply HELP to any message for assistance. You may also contact us at membersupport@giveonward.org.

Age requirement: By opting into our SMS services, you represent that you are at least 18 years of age.

Message and data rates: Standard message and data rates may apply depending on your mobile carrier and plan.

4. SMS Data — Non-Sharing Policy

The following policy governs the use and sharing of all information collected in connection with our SMS communications:

"No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties."

5. How We Share Your Information

We do not sell, rent, or trade your personal information to any third party. We do not share your information with partners or affiliates for their own marketing purposes. Your contact information and SMS opt-in data will never be used for lead generation or distributed to any outside marketing list.

We may share your information only in the following limited circumstances:

  • With service providers who assist us in operating our platform, processing payments, sending communications, or providing customer support, and only to the extent necessary for them to perform those functions on our behalf

  • With our community platform provider (Circle) to facilitate your membership and community access

  • With our email and SMS service providers for the purpose of delivering communications, you have consented to receive

  • When required by law, court order, or governmental authority

  • In connection with a merger, acquisition, or sale of all or substantially all of our assets, in which case your information would remain subject to this Privacy Policy

6. Data Security

We take the security of your personal information seriously. We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These safeguards include SSL encryption for all form submissions on onwardx.org, restricted access to personal data on a need-to-know basis, and regular review of our data collection and storage practices.

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to notifying you promptly if we become aware of a breach that may affect your personal information.

7. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at membersupport@giveonward.org, and we will take steps to delete such information from our records.

In addition, as noted in Section 3 of this policy, our SMS services are available only to individuals who are at least 18 years of age.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and understand how visitors interact with our site. You may configure your browser to refuse cookies, but doing so may limit your ability to use certain features of our website.

9. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete information we hold about you. To exercise any of these rights, please contact us using the information in Section 11 below.

You may opt out of email marketing communications at any time by clicking the unsubscribe link in any email we send. You may opt out of SMS communications at any time by replying STOP. Opting out of marketing communications does not affect transactional messages related to an existing membership or service request.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you by email or through our community platform. Your continued use of our website or services after any update constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or our handling of your personal information, please contact us: